We, 4 Rockets Co., Ltd. Operating through our trademark "LuciTrip", a corporation
under the laws of Thailand.
LuciTrip is committed to protecting and respecting your privacy and we make it our highest
priority to safeguard the confidentiality of any and all personal information you provide to
Base on LuciTrip service policy and this policy, the collection and processing of any
information, that is obtained from visitors, is handled to our platform, mobile application,
During using LuciTrip service, you are consenting to the collection, use, discloses and
through and contact us if you have any queries
ensure you remain up to date. If you do not agree, please stop using our website and our
Information We Collect
LuciTrip collects your personal information regarding to our company’s scope of service and
business proposes in order to provide our best services to you.
LuciTrip will control usage of your personal information base on our business object.
Information You Give Us
- When you fill out online booking information forms or provide us with other personal
information actively, we collect that information for processing and use in accordance with
LuciTrip may change its offerings, products and features from time to time, the options you
to provide us with personal information also may change, but here are few illustrations
which we collect personal information as provided by you:
- When you register on our site;
- When you create an account;
- Signing up for email alerts;
- Completing a form related to one of our products or services;
- Uploading various documents required for identification;
- Contacting us for technical support or customer service;
Depending on how you interact with our Platform, the personal information we collect from you
For example on signing up with us as an agent, we will ask you to provide other information,
which may include your name, company name, phone number, address, e-mail or/and attach your
We also collect and store certain information associated with actions you take. For example,
you perform a search on our site, we store such search information, information provided by
through online forms, IP addresses among others.
We also store information about the bookings performed and special offers availed. For
we will collect date, destination, place of hotel, name of hotel, customer name, customer
passport number, person’s name of booking, payment date, payment value, the time and
your activity on our Platform, and other information about your behavior on our
If you enter credit card information on the Platform in connection with a booking, that
information is sent directly from your browser to the third-party service provider who we
manage credit card processing and we do not store it on our servers.
The service provider is not permitted to use the information you provide except for the sole
purpose of credit card processing on our behalf.
Information We Collect Automatically
When you use the Platform, your device is automatically providing information to us so that
can customize our response to you.
The type of information we collect by automated means generally includes technical
such as your IP address or other device identifier, the type of device you use, operating
version, browser type, the time logged in, the features or functions selected at Lucitrip's
services, geographic location in general and booking history. You have the right to choose
whether or not to disclose this information
The information we collect also may include usage information and statistics about your
interaction with the Platform.
That information may include the URLs of our web pages that you visited, URLs of referring
exiting pages, page views, time spent on a page, number of clicks, platform type, location
(if you have enabled access to your location on your device), and other information about
you used the Platform.
How We Use Information/Purposes
We use the information we collect to provide our best services (and to help make it feasible
us to do so), it is essential that we are able to collect and use the information as
in this Policy.
It is largely necessary for fulfilling the relationship with you, and, where that is not the
case, we have a legitimate interest in using the information we collect, including personal
information, for these purposes:
- to provide you with relevant content;
- to customize and improve the features, performance, and support of the site;
- to transmit your booking and save your preference details;
- for internal operations, including troubleshooting, data analysis, testing, research, and
service improvement (this includes use of your IP address and mobile device information to
diagnose problems with our service and to administer the Platform);
- to communicate with you or initiate communication with you on behalf of third parties
your Lucitrip account or through other means such as e-mail, telephone (including mobile
or postal mail, including through the use of contact information that you provide to us or
it is lawful for us to do so;
- to analyze use of the Platform and improve the Platform;
- to create aggregate statistical data that does not identify you individually(we use mobile
device data and IP addresses to gather demographic information);
- for other purposes that you separately authorize as you interact with LuciTrip.
Other Important Privacy Information
If you wish to access, correct, update or request your personal information, you can do so at
time by contacting us using the contact details provided under "Contact Us" section on our
You have the right to opt-out of marketing communications we send you at any time. You can
exercise this right by clicking on the "unsubscribe" Or "opt-out" link in the marketing
we send you.
Similarly, if we have collected and processed your personal information with your consent,
you can withdraw your consent at any time.
We respond to all requests we receive from individuals wishing to exercise their data
rights in accordance with applicable data protection laws.
Notwithstanding the foregoing, we reserve the right to keep any information in our archives
we deem necessary to comply with our legal obligations, resolve disputes and enforce our
We may disclose your personal information for resisting, inspection, checking, suing illegal
activities or suspected illegal activity, protection of damage, action base on legal, legal
action dialog, or enforce our rights and claims.
If necessary, Lucitirp may disclose your personal information to enforce Lucitrip terms of
service or other agreements.
We may disclose and share your personal information to investor, buyers, or final buyers in
of whole Lucitrip business or some parts of Lucitrip business is sold out.
Choices Regarding Your Personal
In addition to your rights outlined above, if you are a registered user on our site, you can
manage your account settings in the "Your Account" page on the Platform where we provide you
with the opportunity to 'opt-out' of having your personal information used for certain
Closure of Account
If you'd like to close your LuciTrip account, you can do so within your Account Settings on
Platform. When you close your account, you will no longer have full access to its features,
we reserve the right to keep any information in a closed account in our archives that we
necessary to comply with our legal or regulatory obligations, resolve disputes and enforce
How Long We Keep Your Personal
We keep your personal information only so long as we need it to provide the Platform to you
fulfill the purposes described in this Policy. Retention periods can vary significantly
the type of information and how it is used. Our retention periods are based on criteria that
include legally mandated retention periods, pending or potential litigation, our
property or ownership rights, contract requirements, operational directives or needs, and
When we no longer need to use your personal information and there is no need for us to keep
comply with our legal or regulatory obligations, resolve disputes and enforce our
we’ll either remove it from our systems or depersonalize it so that we can't identify
Lucitirp is aware of the importance of confidentiality and the security of your personal
information. Only authorized employees of Lucitrip are allowed to access the data.
Even we does our best to protect your personal information but Internet data transmission is
completely secured. So we cannot guarantee the security of the information that you disclose
us. You must take the risk yourself.
We employ physical, electronic, and managerial measures to safeguard the information we
online. However, no company can fully eliminate security risks, so we cannot make guarantees
about any part of our services.
You are responsible for keeping your username and password secret. Once you have registered
us, we will never ask you for your password.
Please create a unique password for your LuciTrip account and do not use it for any other web
services or applications. Do not share your password with anyone else.
The information about you that we collect, process and/or use through the Platform is
by 4 Rockets Co., Ltd.
The privacy protections and the rights of authorities to access your information in other
countries may not be the same as in your home country.
You may reach our here
If you have an unresolved privacy or data use concern that we have not addressed
please contact us at firstname.lastname@example.org or email@example.com
We may revise this Policy from time to time by posting an updated version on the
This version of the Policy will be effective for you as described at the beginning of the
Further revisions of this Policy will become effective as follows: The revised Policy will be
effective immediately for unregistered users and users registering accounts or otherwise
acknowledging the Policy on or after the revision date.
For other users who registered accounts before the revision date, it will also become
However, they can object to the new Policy within thirty (30) days after the revision
If we make a change that we believe materially reduces your rights or increases your
responsibilities, we will notify you by email (sent to the email address specified in your
account) or by means of a notice on this website prior to the change becoming effective.
We may provide notice of changes in other circumstances as well.
We encourage you to periodically review this page for the latest information on our privacy
Your continued use of the Platform is subject to the most current effective version of this
Contact Us 4 Rockets
Ltd. Email: firstname.lastname@example.org or email@example.com
Rockets Co., Ltd. ("LuciTrip", "we" or "us").
("Platform") and the individual or entity who avails our services ("Customer" or "you").
PLEASE READ THIS AGREEMENT CAREFULLY.
By submitting your application and by your use of the Service, you agree to comply with all
the terms and conditions set out in this Agreement.
LuciTrip may terminate your account at any time, with or without notice, for conduct that is
breach of this Agreement, for conduct that we believe is harmful to our business, or for
where the use of the Service is harmful to any other party.
We may, in our sole discretion, change or revise this Agreement at any time, with or without
You are responsible to read this document from time to time to ensure that your use of the
Service remains in compliance with this Agreement.
entire agreement between LuciTrip and you with respect to your use of this platform.
Scope of our Service
LuciTrip provides an online platform through which you can browse different types of lodging
temporary accommodation, including but not necessarily limited to hotels, hostels, serviced
apartments, resorts, B&Bs, etc. (collectively, the “Accommodation(s)”) and make reservations
with such Accommodations.
By making a booking through our platform, you make an offer to book a reservation at the
listed for such reservation and such other terms and conditions stated on the platform.
Accommodation and consequently LuciTrip.
You will receive proof of the confirmed Accommodation booking via an e-mail confirmation
voucher for prepaid Accommodations or a voucher with payment base on company’s credit),
means the reservation has been confirmed by the Accommodation.
The “thank you page” means your reservation request has been received and completed for final
processing. No further action is required by you. We reserve the right to reject bookings as
mention on our Agreement.
The information that we disclose about Accommodations is based on the information provided to
by our suppliers or providers.
Although we will use commercially reasonable skill and care in performing our services we
not verify if, and cannot guarantee that, all information is accurate, complete, correct or
to date, nor can we be held responsible for any errors (including manifest and typographical
errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair,
or maintenance of the platform or otherwise)
Changes in market conditions or circumstances may occur on short notice which may make
information displayed on platform inaccurate or outdated.
In case of problems, our Customer Service will use its commercially reasonable efforts to
you and serve as a point of contact with the Accommodation.
We reserve the right not to accept customers or bookings (or in exceptional cases to cancel
confirmed ones) at our discretion and for whatever (legal) reason without the need to
In case a booking is rejected or cancelled by LuciTrip and a payment has already been made,
will receive a refund of the total booking value.
Use of the platform
Accordingly, as a condition of using the platform, you agree not to use the platform or its
contents or information for any purpose that is illegal, unlawful or prohibited by the Terms
In addition, you agree not to:
- Make any speculative, false, or fraudulent booking;
- Access, monitor or copy any content or information of platform using any robot, spider,
or other automated means or any manual process for any purpose without our express prior
- Deliver, or provide links to, any postings containing material that could be considered
harmful, obscene, pornographic, indecent, lewd, violent, abusive, profane, racist,
discriminating, insulting, threatening, tortuous, harassing, hateful or otherwise
Prices and Additional Charges
Prices for Accommodations
Sometimes cheaper rates are available on the Site for a specific stay at an Accommodation for
same room type, however, these rates made by Accommodations may carry special restrictions
conditions, for example in respect of cancellation and refund.
Please check the room type and rate details thoroughly for any such conditions prior to
your reservation. The same room type may have different rates, depending on such
Additional Charges by Accommodations
Please note that all prices on the platform are for your Accommodation room reservation only
are for the requested stay dates and for the number of people indicated. The Accommodation
reservations rates are displayed per room and per night, except where indicated.
Please verify the Accommodation description and policies on our platform. The Accommodation
also refuse to accept additional persons if not duly informed in advance.
Insurance of any kinds is never included in the rates. The standard Accommodation room
reservations are for single or double occupancy, extra beds will usually incur extra
You may also be charged directly by the Accommodation for optional incidental fees and
consumptions for example parking charges, minibar charges, phone calls, room service, food &
beverage, gala dinners, movie rentals, internet, etc..
The practice to add additional Accommodation fees is outside LuciTrip’s control and occurs in
Payment, Credit Card
For pre-paid Accommodation bookings with LuciTrip, your credit card will be charged by 4
Co., Ltd. for the full price (sometimes without any option for refund depending on the
Accommodation’s booking conditions) upon reservation and confirmation of the booking.
Please ensure that the credit card is valid and has sufficient credit on the future payment
If the credit card cannot be charged on such date for whatever reason, the booking will be
In the event of credit card fraud or unauthorized use of your credit card by third parties,
should contact your bank or card issuer immediately upon becoming aware of such unauthorized
If you suspect an unauthorized or fraudulent booking was made via LuciTrip, please contact
Customer Service team immediately.
Cancellations, No-Shows, Early Departure
Late Check-Out, Accommodation Policies and Special Needs
The general cancellation and no-show policy of each Accommodation is made available on our
platform the Accommodation information pages or under “Booking Conditions”, “Cancellation
Policies” or the like, and in the confirmation email and voucher.
Please note that you may be charged for your cancellation in accordance with the
cancellation and no-show policy, in some cases for the entire stay or the first night. We
recommend that you read the cancellation and no-show policy of the Accommodation carefully
to making your reservation.
If you fail to check in to your Accommodation on time on the day of your reservation and do
alert the Accommodation, the remaining portion of your reservation may be canceled and you
not be entitled to a refund, depending on the terms and conditions of the applicable
Please carefully check the Accommodation details thoroughly for any such conditions before
your reservation. Some Accommodations will charge extra for early or late check-outs.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation
and follow the instructions therein, use our Cancel on website or contact Customer
Many Accommodations have specific policies around children, accompanying travelers and/or
traveling with pets. As indicated above, you are strongly advised to verify the
If you have special needs, you must contact Customer Service or the Accommodation and verify
special needs can be met.
Please note that all special requests are subject to availability and cannot be guaranteed by
LuciTrip. It is depending on the policy of the applicable Accommodation.
Refunds typically take 10-15 business days. The refund should be converted to your local
by your credit card company. How your reservation is processed will determine what shows on
In case of room booking cancellation, the refund will be paid according to lucitrip policy
and the refund will be deduct on banking fee, exchange rate fee, and/or transfer fee.
We may terminate the service under the following circumstances:
- You are in breach of any term or condition of this Agreement
- Your use of the service disrupts our business operations or affects any other party
- You may request account termination at any time by contacting our Customer Service team
through phone or email or you can do so within your Account Settings on the Platform.
- All information that you submit to us is true and accurate.
- You will keep your registration and Account information up to date.
- You will be responsible for all use of your Account even if such use was conducted without
authority or permission.
- You will not use the Site for any purpose that is unlawful or prohibited by this
The copyright in the contents of this website belong to LuciTrip. Accordingly, LuciTrip
Copying of part or all the contents of this website without permission of LuciTrip is
except to the extent that such copying/printing is necessary for the purposes of availing of
paid services provided.
If you have complaints about our service, you can contact our Customer Service team by one of
methods described here. We will do our very best to help you.
Please note that any complaints about the Accommodation (policies, standards, service,
facilities, decoration, food, etc.) is the matter for the Accommodation itself. LuciTrip
coordinate directly with the Accommodation to try and find a mutually agreeable solution but
cannot guarantee a satisfactory outcome.
Complaints about Ancillary Services are governed by the terms and conditions of the Partner
providing the Ancillary Service.
You are strongly advised to check the relevant travel advisories issued by your government
any country you are visiting and to take the necessary precautions.
LuciTrip can never be held liable for damages or losses that may result from travel to such
LuciTrip can under no circumstances be held liable for any incidents occurring during your
at the Accommodation.
LuciTrip cannot be held liable for any loss incurred in the event of your failure to hold the
necessary passports, visas and documentation for your journey.
You are advised to check with the relevant embassies, consulates and/or visa departments of
countries you wish to visit. It is your responsibility to obtain whatever travel documents
We will not be liable for any delay, interruption or failure in the provisioning of services
caused by declared or undeclared war, fire, flood, storm, slide, earthquake, power failure,
inability to obtain equipment, supplies or other facilities, labour disputes, or other
events beyond our control that may prevent or delay service provisioning.
DISCLAIMERS OF ALL WARRANTIES AND DUTIES
ALL CONTENT, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS
CONTAINED WITHIN OR AVAILABLE THROUGH THE SITE ARE PROVIDED TO YOU ON AN "AS IS," "AS
LUCITRIP MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO
OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS
LUCITRIP DO NOT WARRANT OR MAKE ANY REPRESENTATIONS THAT THE SITE WILL OPERATE ERROR-FREE OR
UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE AND/OR ITS SERVERS WILL BE
OF VIRUSES AND/OR OTHER HARMFUL COMPONENTS.
LUCITRIP COMPANIES DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING SUITABILITY,
AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY MATERIAL OF ANY KIND
CONTAINED WITHIN THE SITE FOR ANY PURPOSE, INCLUDING SOFTWARE, PRODUCTS, SERVICES,
TEXT AND RELATED GRAPHICS CONTENT.
LIMITATION OF OR EXEMPTION FROM THE AFOREMENTIONED LIABILITY MAY NOT BE PERMITTED PURSUANT TO
RELEVANT APPLICABLE LAWS. IN SUCH CASE, LUCITRIP SHALL BEAR THE LIABILITY TO THE EXTENT SET
FORTH IN THE RELEVANT LAWS.
services of LuciTrip shall exclusively be submitted to the competent courts in Thailand.
LuciTrip does not in any way (directly or indirectly, independently or in conjunction with
party) own, manage, operate or control the Accommodations, or any room in such
The Accommodations are liable and responsible for providing accommodation services and
people who have booked through our platform as their guests.
LuciTrip shall have no obligation to take the needs of any Customer into consideration in
LuciTrip reserves its exclusive right in its sole discretion to alter, limit or discontinue
Site or any material posted herein, in any respect.
LuciTrip reserves its right to deny in its sole discretion any user access to this Site or
portion hereof without notice.
All of our online reservations services rendered through the Site are provided by 4 Rockets
Ltd. which is a private limited liability company, incorporated under the laws of Thailand,
having its registered address at 889/33 Moo 10 T. Samrong Nuea A. Mueang Samut Prakan, Samut
Prakan 10270 and is registered with the Department of Business Development by the Ministry
Commerce of the Kingdom of Thailand under company registration number 0115559007705
4 Rockets Co., Ltd. is a registered travel agent with the Tourism Authority of Thailand. TAT
License No. 14/02147
For all questions about lucitrip.com, the services or platform, or if you wish to send or
any documents, correspondence, notices or other communications in respect of lucitrip.com,
platform or otherwise, please contact 4 Rocket Co., Ltd. directly.